VetSupplyMax is the Australian based supplier of pet care products that sells premium Australian and international pet care products at wholesale prices.

Whether you are buying for your clients, shop or for an organization, VetSupplyMax makes buying effortless. We supply pet care products to individuals, small traders, online shops, veterinarians, pet groomers, and other pet product suppliers.

Creating an account helps you discover ways to make more savings and lets us offer you a tailor-made catalog of products and solutions that streamline your requirements.

Registering on VetSupplyMax gives you access to thousands of products we offer. Plus, it saves you time when you come back for your next purchase. When you sign up, you are entitled to receive various promotional offers and discounts exclusively designed based on your buying pattern.

A user can use any valid email address to register on our website. Once you complete the registration process, we will send you a link to your registered email address to verify your account. As soon as your email address is verified, you are good to go.

As soon as your order is shipped, you will receive an email confirmation to your registered email address.You can also log into your account on our website with your registered email address and password to check the status of your order.

In addition, you may reach our customer service help desk at our toll-free number 1300-629-738 or send us an email at support@VetSupplyMax.com.au with all your questions.

You can only make changes to the order before it is processed from our warehouse. Once processed for shipment, no changes can be made to the order.

Yes, you can make purchases from VetSupplyMax for all your business locations Australia-wide. When you place your order, please make sure to provide the shipping address of your particular business location and we will ship them.

On the homepage, click on 'Create a Free Account'. Complete the registration form and submit. Our system will send you a link to the registered email address. Once you verify your email by clicking on the link we have sent to your registered email, you have successfully registered.

We will then process your application and send you an email confirming when your account is approved and ready for placing orders with us.

We accept Visa, MasterCard and American Express credit and debit card payments. PayPal payment methods are also accepted to process your transactions.

To ensure all your personal information is safe, we use industry standard Secured Socket Layer (SSL) encryption software. Data storage and transmission is performed using encryption methods. None of your information is shared with third parties.

Orders are processed and dispatched the same or next day depending on our cut off time of NOON. Once shipped, delivery of the orders shall take between 1-5 business days depending on your location.

Yes, a buyer can pick the delivery up from our warehouse after ordering online. Select the pick-up delivery option while ordering and you can visit our storehouse to receive your merchandise.

Our Warehouse is located at:
VetSupplyMax.com.au
Unit 1/106-108 Station Road
Seven Hills
NSW 2147
Australia

Shipping charges will depend on your account settings, which can be discussed with your account manager. Initial orders will incur standard shipping charges depending on weight, size and location.

If you are not happy with the condition of your product, or if you have received a damaged/defective product, please contact our customer service team within five days of receiving the merchandise. You will need to share a picture of the outer box and damaged product along with your order details. Once we receive this information, one of our customer service executives will contact you to provide you with a favorable resolution.

We have a "No questions Asked" return policy. If for some reason you wish to return your order, please contact our customer service team within 5 days of delivery. No returns will be accepted unless authorised by our team. Please ensure that all returns are in their original packaging and in a sealed condition.

Your refund will be processed, once our returns team confirms the return has been received. Please bear in mind all refunds are made to the original mode of payment or an account credit in case of bank transfer.

For every return, we provide,

1. A replacement for the returned product
2. Account credit.
3. Return the money the way it was paid for the order.

A user can choose one of these options mentioned above..